Last semester, I took a Managerial Information Systems class, in which I was exposed to almost every three-letter acronym you could think of, including systems for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). I did well in the class but I left the final exam feeling like I had just finished “History of Business Technology” rather than a modern information systems class.

In the few weeks I have been working here, I have already learned more than I ever have in the classroom. I’m no longer learning outdated systems and have jumped onto the bleeding edge of information technology.

Most of my work has been centered around Salesforce, an online-based Customer Relationship Management (CRM) application.

Businesses are a lot like people because no two businesses are exactly the same. Each company has their own unique needs and specialized business processes that they must follow to be successful. I’ve been learning how to implement and customize Salesforce to fit those needs for companies in various industries.

Once we customize Salesforce for a company, they can use it to see a detailed overview of their entire business. This allows them to efficiently streamline their sales cycle from lead generation to close.

Given my technical background, Salesforce was fairly easy for me to learn and the flexibility of the customization process allows me to do what I want so I can work to meet the needs of the client.

Considering one has yet asked me to fetch a cup of coffee for them, I’m really enjoying my work and I’ll keep you posted on my upcoming projects.

This entry was posted by Colin Loretz on Friday, June 8th, 2007 at 12:51 pm and is filed under Company News, Geeky Stuff. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.